By providing your phone number, you consent to receive SMS messages related to:

You can unsubscribe anytime by replying "STOP" to any message. Standard messaging rates may apply. Refer to our full Privacy Policy for more details.

By providing your email address, you consent to receive emails from Zelene Head Spa related to appointments, updates, and promotional offers. You can unsubscribe at any time using the link provided in our emails.

All spa services, including spa packages, are non-refundable once purchased, booked, or completed. If you'd like to exchange a service, requests must be made at least 24 hours before your appointment. Exchanges are only possible for services of equal or lesser value.

We do not offer refunds based on individual response to treatment or unsatisfactory results, as outcomes vary. However, we encourage clients to communicate with us within 48 hours of service if they experience any issues. We may offer follow-up consultations at no additional cost.

Note: Refund and service policies may vary slightly by franchise location. Please consult with your local spa for any location-specific guidelines.

To provide exceptional service to all clients, our no-show policy includes a 100% fee for missed appointments without prior notice. Frequent no-shows may lead to restrictions on future bookings, allowing us to better serve our valued customers.

All promotional offers, discounts, and limited-time deals are non-refundable and cannot be combined with other discounts or memberships unless explicitly stated. Deposits made for promotional bookings are non-refundable.

Zelene Card is our prepaid rewards wallet, available in your client account and compatible with Apple Wallet.

Note: Points are earned on paid value only. No points are earned on redeemed points, gifted bonus points, or free services.

Zelene Membership is a 6-month minimum commitment wellness plan designed to promote consistent scalp, hair, and wellness care while supporting better long-term results.

Effective May 1, 2026, membership pricing at our Mansfield and Flower Mound locations is as follows:

Membership pricing at other Zelene locations may vary by market and location.

Membership pricing may be adjusted periodically with advance notice.

A minimum commitment of 6 months is required. Membership may be canceled any time after the initial 6-month term with written notice.

Early cancellations within the initial 6-month period incur a $150 early termination fee.

Membership discounts may not be combined with promotions, sales, package pricing, or third-party offers.

One designated family member listed on the membership account may use a rollover session only. Membership sessions are otherwise non-transferable.

Membership benefits may only be used when membership is active prior to service.

When a client upgrades to a higher-tier membership, the 6-month minimum commitment period resets from the date of upgrade. This ensures full access to upgraded membership benefits while maintaining alignment with Zelene’s service commitment model.

Selected service pricing may vary by location.

Effective May 1, 2026, updated service pricing applies specifically to our Mansfield and Flower Mound locations.

Current pricing is reflected on each location’s booking platform and in-store pricing.

Zelene Head Spa reserves the right to update membership pricing, benefits, billing procedures, participating services, and program terms with advance notice.

Continued enrollment, renewal, billing, or use of membership benefits after the effective date of any update constitutes acceptance of the revised membership terms.

Care Club is Zelene Head Spa’s annual wellness membership designed to provide consistent relaxation, scalp, and hair care support throughout the year.

To ensure fairness and sustainability, Zelene follows a one reward per visit policy:

These rewards cannot be combined or stacked in the same visit. Clients may choose the benefit that offers the best value for them.

Additional Terms:

Zelene Gift Cards are redeemable for spa services and retail products only. They cannot be used for gratuity or tips.

If you'd like to leave a tip for your specialist, we kindly ask that you do so via cash, Venmo, or a separate payment method at checkout.

This policy ensures proper handling of funds and that your appreciation goes directly to your service provider.

Clients who are both Zelene Members and Zelene Card users are upgraded to Glow+ VIP status.

Glow+ Cap: The maximum reward point earning rate is capped at 3x per $1, even when combining card + membership tiers.

One Reward Benefit Per Visit: Clients may apply only one of the following at checkout:

These benefits cannot be combined in the same transaction.

Points are not earned on: free services, redeemed value, or gifted bonus points.

Zelene Memberships, Gift Cards, and Zelene Card balances are valid and redeemable only at participating Zelene Head Spa locations.

While most locations accept these forms of payment, some independently owned and operated franchisees may opt out of certain programs. Participation in rewards programs is voluntary for franchisees and may be subject to local terms and availability.

We recommend checking with your preferred location in advance or contacting customer service to confirm availability.

During your visit, we may take photos or videos for the purposes of documenting services, scalp progress, and results. These visuals may be used for:

We respect your privacy and will make every effort to remove identifying features (such as your full face or voice) unless you have given verbal or written consent.

If you prefer not to be recorded or featured in any form of media, please inform your specialist at the beginning of your appointment. We will fully honor your request without affecting your service.

In the rare case that an image or video is published without consent, please contact us at privacy@zelenespa.com, and we will promptly review and remove the content if appropriate.