Terms of service
Updated: June 25, 2025
1. SMS Opting In
By providing your phone number, you consent to receive SMS messages related to:
Appointment reminders and confirmations.
Changes or cancellations.
Promotions, offers, and spa updates.
You can unsubscribe anytime by replying "STOP" to any message. Standard messaging rates may apply. Refer to our full Privacy Policy for more details.
2. Services & Refund Policy
All spa services, including spa packages, are non-refundable once purchased, booked, or completed. If you'd like to exchange a service, requests must be made at least 24 hours before your appointment. Exchanges are only possible for services of equal or lesser value.
We do not offer refunds based on individual response to treatment or unsatisfactory results, as outcomes vary. However, we encourage clients to communicate with us within 48 hours of service if they experience any issues. We may offer follow-up consultations at no additional cost.
Note: Refund and service policies may vary slightly by franchise location. Please consult with your local spa for any location-specific guidelines.
3. Promotional Discounts
All promotional offers, discounts, and limited-time deals are non-refundable and cannot be combined with other discounts or memberships unless explicitly stated. Deposits made for promotional bookings are non-refundable.
4. Zelene Card (Rewards Wallet)
Zelene Card is our prepaid rewards wallet, available in your client account and compatible with Apple Wallet.
Load any amount and conveniently pay for services or products.
Earn 1 point for every $1 spent using your Zelene Card.
1,000 points = $10 redeemable credit toward future spa services or products.
Points do not expire and can be tracked in your account.
Funds loaded are non-refundable and non-transferable.
Auto-reload is available for ease of use.
Note: Points are earned on paid value only. No points are earned on redeemed points, gifted bonus points, or free services.
5. Membership Program
Zelene Membership is a 90-day minimum commitment wellness plan designed to promote consistent care and better results.
Memberships are billed monthly and auto-renew every 30 days.
Cancel anytime after 90 days with written notice.
Early cancellations within the 90-day period incur a $150 early termination fee.
Membership discounts cannot be combined with promotions, sales, or third-party offers.
Unused membership services roll over to the next month as long as the membership remains active. If the membership is canceled or expires, any unused services will be forfeited.
Reward Points by Membership Tier:
Silver: 1x points per $1
Gold: 1.5x points per $1
Platinum: 2x points per $1
Exclusive: 2x points per $1
5.1 Membership Upgrade Policy – 90-Day Commitment Reset
When a client upgrades to a higher-tier membership, the 90-day minimum commitment period resets from the date of the upgrade. This ensures you receive the full benefits of your new membership tier while aligning with our service commitment model.
6. Care Club Annual Program
Care Club is our annual add-on program that gives you extra relaxation all year long — over $840 in value through monthly mini treatments, bonus perks, and rewards.
What’s Included Each Month
1 Standalone Mini – Choose from Air Scalp Bubble Detox, Facial Massage, Guasha Facial Massage, or Scalp Massage.
1 Treatment Mini – Choose from Scalp Treatment, Scalp Exfoliate, Hair & Scalp Recovery, or Hair Oil Infusion (must be paired with a paid full Head Spa service).
All minis are 10 minutes or less. Minis must be booked in advance and are subject to availability.
Bonus Perks
Visit twice in a month (one visit with a full Head Spa service) → earn 200 bonus points.
Do this 3 months in a row → receive 1 bonus Standalone Mini the next month (limit 1 per quarter; expires in 30 days; non-peak hours).
Unused minis may be redeemed for $10 retail credit during the last 5 days of the same month. Credit must be used within that month; any unused credit expires at month-end. (Limit 1 per month; select products only; not combinable with other offers.)
Refer a new Care Club member or client → receive 1 bonus Standalone/Treatment Mini or $10 product credit (limit 3/year; bonus applies after referred guest’s first paid visit).
Annual Grand Reward
Awarded to Care Club members who complete the full calendar year, visit in at least 8 separate months, redeem a total of 16 or more Care Club minis during that year, and renew for the following year. Eligible members receive:
VIP Upgrade Pack (bonus Standalone Mini, 500 points, retail sample kit) OR
$50 product credit
Program Terms
Care Club runs on a calendar-year basis and ends December 31 each year, regardless of join date.
Non-refundable and non-transferable.
Minis do not roll over to the next month.
Points are earned only on paid services/products — not on free minis.
Care Club and Membership can be combined. If you have both, only 1 Care Club mini may be redeemed during a membership-included service visit; the other must be redeemed on a separate visit.
Late Joiner Policy – Clients who join Care Club after the start of the calendar year will receive all regular monthly benefits for the remaining months, plus a one-time Welcome Pack (extra mini, bonus points, or small retail gift). All other program rules, including Annual Grand Reward requirements, apply in full.
Zelene Head Spa may update Care Club benefits or pricing with 30 days’ notice.
7. Rewards Redemption Policy
To ensure fairness and sustainability, Zelene follows a one reward per visit policy:
You may redeem up to 5,000 reward points ($50 value) OR
Apply your Membership discount (up to 20%)
These rewards cannot be combined or stacked in the same visit. Clients may choose the benefit that offers the best value for them.
Additional Terms:
Points are redeemable for eligible spa services or retail products.
No points are earned on redeemed value, bonus credits, or complimentary services.
Points have no cash value and are non-transferable.
Rewards must be redeemed in-store only and cannot be used toward gratuity.
Zelene reserves the right to update reward terms to maintain program fairness and service quality.
8. Gift Cards and Tipping Policy
Zelene Gift Cards are redeemable for spa services and retail products only. They cannot be used for gratuity or tips.
If you'd like to leave a tip for your technician, we kindly ask that you do so via cash, Venmo, or a separate payment method at checkout.
This policy ensures proper handling of funds and that your appreciation goes directly to your service provider.
9. Glow+ VIP Reward System
Clients who are both Zelene Members and Zelene Card users are upgraded to Glow+ VIP status.
Earn up to 3x points per $1 spent when paying with Zelene Card and holding active membership.
Exclusive bonus gifts, early booking access, and seasonal rewards.
Special access to bonus point promotions.
Glow+ Cap: The maximum reward point earning rate is capped at 3x per $1, even when combining card + membership tiers.
One Reward Benefit Per Visit: Clients may apply only one of the following at checkout:
Use a membership discount, or
Redeem points toward services or products
These benefits cannot be combined in the same transaction.
Points are not earned on: free services, redeemed value, or gifted bonus points.
10. Participating Locations Disclaimer
Zelene Memberships, Gift Cards, and Zelene Card balances are valid and redeemable only at participating Zelene Head Spa locations.
While most locations accept these forms of payment, some independently owned and operated franchisees may opt out of certain programs. Participation in rewards programs is voluntary for franchisees and may be subject to local terms and availability.
We recommend checking with your preferred location in advance or contacting customer service to confirm availability.
11. Photo & Video Consent and Media Use
During your visit, we may take photos or videos for the purposes of documenting services, scalp progress, and results. These visuals may be used for:
Internal training or quality assurance
Client consultations (e.g., before/after scalp analysis)
Marketing, social media, and educational content
We respect your privacy and will make every effort to remove identifying features (such as your full face or voice) unless you have given verbal or written consent.
If you prefer not to be recorded or featured in any form of media, please inform your technician at the beginning of your appointment. We will fully honor your request without affecting your service.
In the rare case that an image or video is published without consent, please contact us at privacy@zelenespa.com, and we will promptly review and remove the content if appropriate.
