Terms of service
Updated: June 25, 2025
1. SMS Opting In
By providing your phone number, you consent to receive SMS messages related to:
Appointment reminders and confirmations.
Changes or cancellations.
Promotions, offers, and spa updates.
You can unsubscribe anytime by replying "STOP" to any message. Standard messaging rates may apply. Refer to our full Privacy Policy for more details.
2. Services & Refund Policy
All spa services, including spa packages, are non-refundable once purchased, booked, or completed. If you'd like to exchange a service, requests must be made at least 24 hours before your appointment. Exchanges are only possible for services of equal or lesser value.
We do not offer refunds based on individual response to treatment or unsatisfactory results, as outcomes vary. However, we encourage clients to communicate with us within 48 hours of service if they experience any issues. We may offer follow-up consultations at no additional cost.
Note: Refund and service policies may vary slightly by franchise location. Please consult with your local spa for any location-specific guidelines.
3. Promotional Discounts
All promotional offers, discounts, and limited-time deals are non-refundable and cannot be combined with other discounts or memberships unless explicitly stated. Deposits made for promotional bookings are non-refundable.
4. Zelene Card (Rewards Wallet)
Zelene Card is our prepaid rewards wallet, available in your client account and compatible with Apple Wallet.
Load any amount and conveniently pay for services or products.
Earn 1 point for every $1 spent using your Zelene Card.
1,000 points = $10 redeemable credit toward future spa services or products.
Points do not expire and can be tracked in your account.
Funds loaded are non-refundable and non-transferable.
Auto-reload is available for ease of use.
Note: Points are earned on paid value only. No points are earned on redeemed points, gifted bonus points, or free services.
5. Membership Program (Updated October 1, 2025)
Zelene Membership is a 6-month minimum commitment wellness plan designed to promote consistent care and better results.
- Silver: 1x points per $1
- Gold: 1.5x points per $1
- Platinum: 2x points per $1
- Exclusive: 2x points per $1
5.1 Membership Upgrade Policy – 6-Month Commitment Reset
When a client upgrades to a higher-tier membership, the 6-month minimum commitment period resets from the date of the upgrade. This ensures you receive the full benefits of your new membership tier while aligning with our service commitment model.
6. Care Club Annual Program
Care Club is Zelene Head Spa’s annual wellness membership designed to provide consistent scalp, hair, and facial support throughout the year. By enrolling in Care Club, members agree to the following terms:
Membership Options
- $149/year – Access to one selected home location
- $169/year – Access to all participating Zelene Head Spa locations
Monthly Wellness Treatments
- Members receive two (2) Wellness Treatments per month (24 per year). These include relaxation, scalp, facial, and hair-care boosts.
- Wellness Treatments must be scheduled in advance and are subject to availability.
- Each treatment is typically 10–15 minutes.
- Wellness Treatments do not roll over and have no cash value.
- Scalp Treatment Requirement
- Certain Wellness Treatments are categorized as Scalp Treatments. These may include:
- Air Scalp Bubble Detox
- Scalp Exfoliation
- Scalp Treatment
- Hair & Scalp Recovery
- Hair Oil Infusion
- Scalp Treatments must be paired with a paid full Head Spa service during the same visit. They cannot be redeemed as standalone bookings.
- Relaxation-based Wellness Treatments (e.g., facial massage, gua sha, scalp massage) do not require a paid full service.
Usage Guidelines
- Care Club may be used alongside other Zelene memberships.
- If a complimentary session is included with another membership, only one Care Club Wellness Treatment may be redeemed during that visit.
- The second monthly Wellness Treatment may be redeemed during a separate visit.
- Care Club benefits are exclusive to the enrolled member and cannot be shared or transferred.
Bonus Perks
- Members may receive access to additional perks, including:
- Priority booking during peak times
- Monthly member rewards, including seasonal bonuses or surprise Wellness Treatments
- Accelerated point earnings on paid services and retail
- Member-only offers and promotions
- Perks may vary by location and availability.
Annual VIP Reward
Members who complete a full calendar year of Care Club may qualify for the VIP Year-End Reward. To be eligible, members must:
- Maintain an active Care Club membership throughout the calendar year
- Visit in at least eight (8) separate months
- Redeem sixteen (16) or more Wellness Treatments during that year
- Renew Care Club for the following calendar year
Qualified members may select one reward:
- VIP Upgrade Pack (bonus Wellness Treatment, 500 points, and a retail sample kit), OR
- $50 retail credit
Retail Credit Option
Members may convert one unused Wellness Treatment into a $10 retail credit during the last seven (7) days of each month.
- Credit must be used within the same month
- Limit one credit per month
- Applies to select retail items only
- Retail credit is not combinable with other promotions
Referral Reward
Members may earn rewards for referring new Care Club members or first-time paying guests. Upon the referred guest’s first paid visit, the referring member may receive:
- One bonus Wellness Treatment or $10 retail credit
(Limit three referral rewards per calendar year.)
Late Joiner Policy
- Members who enroll after the start of the calendar year receive regular monthly benefits for the remainder of that year and a one-time Welcome Pack (bonus Wellness Treatment, bonus points, or small retail gift).
- Eligibility requirements for the VIP Year-End Reward remain unchanged regardless of join date.
General Terms
- Care Club operates on a calendar-year basis and expires on December 31 each year, regardless of enrollment date.
- Membership fees are non-refundable and non-transferable.
- Wellness Treatments and perks may not be exchanged for cash.
- Program terms may be updated by Zelene Head Spa with 30 days’ notice.
- Points are earned only on paid services and retail purchases; complimentary Wellness Treatments do not earn points
- Late Joiner Policy – Clients who join Care Club after the start of the calendar year will receive all regular monthly benefits for the remaining months, plus a one-time Welcome Pack (extra mini, bonus points, or small retail gift). All other program rules, including Annual Grand Reward requirements, apply in full.
- Zelene Head Spa may update Care Club benefits or pricing with 30 days’ notice.
7. Rewards Redemption Policy
To ensure fairness and sustainability, Zelene follows a one reward per visit policy:
You may redeem up to 5,000 reward points ($50 value) OR
Apply your Membership discount (up to 20%)
These rewards cannot be combined or stacked in the same visit. Clients may choose the benefit that offers the best value for them.
Additional Terms:
Points are redeemable for eligible spa services or retail products.
No points are earned on redeemed value, bonus credits, or complimentary services.
Points have no cash value and are non-transferable.
Rewards must be redeemed in-store only and cannot be used toward gratuity.
Zelene reserves the right to update reward terms to maintain program fairness and service quality.
8. Gift Cards and Tipping Policy
Zelene Gift Cards are redeemable for spa services and retail products only. They cannot be used for gratuity or tips.
If you'd like to leave a tip for your specialist, we kindly ask that you do so via cash, Venmo, or a separate payment method at checkout.
This policy ensures proper handling of funds and that your appreciation goes directly to your service provider.
9. Glow+ VIP Reward System
Clients who are both Zelene Members and Zelene Card users are upgraded to Glow+ VIP status.
Earn up to 3x points per $1 spent when paying with Zelene Card and holding active membership.
Exclusive bonus gifts, early booking access, and seasonal rewards.
Special access to bonus point promotions.
Glow+ Cap: The maximum reward point earning rate is capped at 3x per $1, even when combining card + membership tiers.
One Reward Benefit Per Visit: Clients may apply only one of the following at checkout:
Use a membership discount, or
Redeem points toward services or products
These benefits cannot be combined in the same transaction.
Points are not earned on: free services, redeemed value, or gifted bonus points.
10. Participating Locations Disclaimer
Zelene Memberships, Gift Cards, and Zelene Card balances are valid and redeemable only at participating Zelene Head Spa locations.
While most locations accept these forms of payment, some independently owned and operated franchisees may opt out of certain programs. Participation in rewards programs is voluntary for franchisees and may be subject to local terms and availability.
We recommend checking with your preferred location in advance or contacting customer service to confirm availability.
11. Photo & Video Consent and Media Use
During your visit, we may take photos or videos for the purposes of documenting services, scalp progress, and results. These visuals may be used for:
Internal training or quality assurance
Client consultations (e.g., before/after scalp analysis)
Marketing, social media, and educational content
We respect your privacy and will make every effort to remove identifying features (such as your full face or voice) unless you have given verbal or written consent.
If you prefer not to be recorded or featured in any form of media, please inform your specialist at the beginning of your appointment. We will fully honor your request without affecting your service.
In the rare case that an image or video is published without consent, please contact us at privacy@zelenespa.com, and we will promptly review and remove the content if appropriate.
