Terms of service

When you provide your mobile number and opt in (online, by phone, at the front desk, or by texting us), you agree to receive transactional text messages from Zelene Head Spa about your account and appointments, including confirmations, reminders, reschedule and cancellation notices, and account notifications. Promotional texts are sent only if you separately agree to receive them.

Message frequency varies with your appointments and account activity. Message and data rates may apply. Consent is not a condition of any purchase.

Reply STOP to any message to unsubscribe; you will receive a one-time confirmation and no further messages. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile opt-in information or SMS consent with any third party. See our Privacy Policy for details.

By providing your email address, you consent to receive emails from Zelene Head Spa related to appointments, updates, and promotional offers. You can unsubscribe at any time using the link provided in our emails.

All spa services, including spa packages, are non-refundable once purchased, booked, or completed. If you'd like to exchange a service, requests must be made at least 24 hours before your appointment. Exchanges are only possible for services of equal or lesser value.

We do not offer refunds based on individual response to treatment or unsatisfactory results, as outcomes vary. However, we encourage clients to communicate with us within 48 hours of service if they experience any issues. We may offer follow-up consultations at no additional cost.

Note: Refund and service policies may vary slightly by franchise location. Please consult with your local spa for any location-specific guidelines.

To provide exceptional service to all clients, our no-show policy includes a 100% fee charged to the card on file for missed appointments without prior notice. Frequent no-shows may lead to restrictions on future bookings, allowing us to better serve our valued customers.

Please cancel or reschedule at least 24 hours before your appointment at no charge (48 hours for groups of 3 or more guests). Cancellations or reschedules made less than 24 hours before the appointment are charged a fee of 50% of the service price to the card on file; for a group, a guest who cancels late is charged for that guest's service only.

For bookings of $300 or more, a 50% deposit is required. When you cancel or reschedule with the required notice, the deposit is moved to your new appointment or refunded to your card less a 3% processing fee. With less than the required notice, the deposit is kept as the late-cancellation fee.

A 15-minute grace period applies. If you arrive more than 15 minutes late, your appointment is treated as a missed appointment and charged in full; if we can still see you, your service is shortened to fit the remaining time.

All promotional offers, discounts, and limited-time deals are non-refundable and cannot be combined with other discounts or memberships unless explicitly stated. Deposits made for promotional bookings are non-refundable.

Zelene Card is our prepaid rewards wallet, available in your client account and compatible with Apple Wallet.

Note: Points are earned on paid value only. No points are earned on redeemed points, gifted bonus points, or free services.

Zelene Membership is a monthly wellness plan with a 6-month minimum commitment, designed to support consistent scalp, hair and wellness care and better long-term results.

Your first month is charged at enrollment. Your membership renews automatically each month for the cycle beginning on the 1st. Bank (ACH) payments process on or around the 27th of the prior month; card payments process on the 1st.

Benefits are active only after payment clears. If a payment fails, membership benefits, member pricing and sessions are suspended until the payment is resolved.

Your plan and its monthly price at your home studio are shown in your membership agreement. You pay the price of your home studio, and pricing may vary by location. Prices may change with 30 days' written notice.

A minimum commitment of 6 months is required. Upgrades are allowed at any time; the 6-month commitment restarts from the upgrade date, and the new plan, its session and its price begin on the next billing date. A move to a lower plan is allowed only after the 6-month commitment ends.

Within the first 6 months, a $150 early cancellation fee applies, and payments already made are not refunded. After the first 6 months, you may cancel at any time with written notice at least 7 days before your next billing date. Benefits continue to the end of the paid month.

The early cancellation fee may be waived, at Zelene's discretion, if you move more than 25 miles from every Zelene location or provide a doctor's note.

You may pause for up to 3 months in any 12-month period, in whole months, for $10 per month while paused. A longer pause, up to 6 months, requires a stated reason and management approval. Requests must be made by the 20th; the pause starts at the next billing cycle. You may pause at any time, including during the first 6 months, as long as your account is current.

While paused, sessions and member pricing cannot be used and no new sessions are earned. Unused and rollover sessions are kept for when you unpause. Paused months do not count toward the 6-month commitment. Your membership resumes automatically at the end of the pause, at your previous price, with a reminder about a week ahead. You may unpause early; billing restarts at the next cycle and benefits return when that payment clears.

One unused membership session may roll over for one additional month, only while your membership remains active. Any rollover session not used in that month expires. If your membership is canceled, suspended or expires, unused sessions are forfeited.

One designated family member listed on your account may use a rollover session only. Membership sessions are otherwise non-transferable.

A guest you bring receives your membership discount.

Silver: 1x points per $1 · Gold: 1.5x points per $1 · Platinum: 2x points per $1 · Exclusive: 2x points per $1

Membership pricing, discounts, promotions and rewards are never combined. You receive the better one.

A card on file is required for every appointment. Booking authorizes late cancellation and missed appointment fees. Changes are free with at least 24 hours' notice (48 hours for groups of 3 or more).

Late cancellation or reschedule: a fee of 50% of the membership service value. No-show: if you have not yet used this month's membership session, that session is forfeited and nothing more is charged. If this month's session was already used and the missed visit was an extra appointment, the fee is 100% of the booked service.

Please arrive 15 minutes early. We hold your appointment for 15 minutes; arriving later counts as a missed appointment. If we can still see you, your service is shortened and the full price applies.

Membership benefits and member pricing apply only if your membership is active before the service.

Zelene Head Spa may update membership pricing, benefits, billing procedures, participating services and program terms with advance written notice. Continued enrollment, renewal, billing or use of membership benefits after the effective date of an update constitutes acceptance of the revised terms.

Care Club is Zelene Head Spa’s annual wellness membership designed to provide consistent relaxation, scalp, and hair care support throughout the year.

To ensure fairness and sustainability, Zelene follows a one reward per visit policy:

These rewards cannot be combined or stacked in the same visit. Clients may choose the benefit that offers the best value for them.

Additional Terms:

Zelene Gift Cards are redeemable for spa services and retail products only. They cannot be used for gratuity or tips.

If you'd like to leave a tip for your specialist, we kindly ask that you do so via cash, Venmo, or a separate payment method at checkout.

This policy ensures proper handling of funds and that your appreciation goes directly to your service provider.

Clients who are both Zelene Members and Zelene Card users are upgraded to Glow+ VIP status.

Glow+ Cap: The maximum reward point earning rate is capped at 3x per $1, even when combining card + membership tiers.

One Reward Benefit Per Visit: Clients may apply only one of the following at checkout:

These benefits cannot be combined in the same transaction.

Points are not earned on: free services, redeemed value, or gifted bonus points.

Zelene Memberships, Gift Cards, and Zelene Card balances are valid and redeemable only at participating Zelene Head Spa locations.

While most locations accept these forms of payment, some independently owned and operated franchisees may opt out of certain programs. Participation in rewards programs is voluntary for franchisees and may be subject to local terms and availability.

We recommend checking with your preferred location in advance or contacting customer service to confirm availability.

During your visit, we may take photos or videos for the purposes of documenting services, scalp progress, and results. These visuals may be used for:

We respect your privacy and will make every effort to remove identifying features (such as your full face or voice) unless you have given verbal or written consent.

If you prefer not to be recorded or featured in any form of media, please inform your specialist at the beginning of your appointment. We will fully honor your request without affecting your service.

In the rare case that an image or video is published without consent, please contact us at privacy@zelenespa.com, and we will promptly review and remove the content if appropriate.